Do parents need to install a school app?
No. Parents and everyday staff use WhatsApp conversations on the school’s number. Administrators work from the Socio browser workspace.
Resources
Questions from school leadership.
Who owns the WhatsApp number?
The school’s WhatsApp Business identity is provisioned for the institution. Number ownership, Meta verification, and portability follow WhatsApp and provider terms—we explain the actual process during onboarding, not as a universal promise.
Who can see parents’ and staff phone numbers?
Only the admin. Teachers, drivers, wardens and security never see a parent’s personal number, and parents never see a staff member’s number. Everyone messages and calls through the school’s WhatsApp number.
Can new families contact the school on the same number?
Yes. Prospective parents can message or call the school number about admissions. The office answers from the message center and call center and keeps notes on each enquiry.
What does the office still do in the dashboard?
Admissions, student records, fees, attendance, HR, payroll, transport, campus logs, reporting, permissions and audit history stay in the administration workspace. WhatsApp is how everyday users take action on those records.
How is Socio priced?
The core ERP is ₹1 per enrolled student per month. Transport, hostel and Call center are optional yearly modules. WhatsApp credits are topped up as you send. GST is extra.
How long does implementation take?
Go-live depends on data readiness, staff setup and WhatsApp Business verification. Most schools complete guided setup and training after KYC; verification with Meta is often the longest external step.
What happens if we change vendors later?
School records can be exported according to the retention and export controls available in the platform. WhatsApp number continuity is subject to Meta and Business API provider rules, which we review with you before go-live.
Is Socio only a WhatsApp chatbot?
No. It is a school management platform. WhatsApp is how parents and staff interact with records the office already runs.
Do you serve school groups?
Talk to us about campuses and consistency. We will confirm what the current product supports for your group rather than implying a feature that is not in your demo.
Where is student data shown on this website?
It is not. Marketing demonstrations use labelled demonstration copy. Live student data stays in the school workspace.
How do we apply?
Schools that are ready to start onboarding can use the apply flow on app.socio.services. Most visitors should book a live demo first.